Return & Refund Policy

Return & Refund Policy – Smile Hub

Effective Date: January 15, 2026

At Smile Hub, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, arrive damaged, or be unsuitable for your needs. This Return & Refund Policy outlines the procedures, conditions, and timelines for returning products and requesting refunds to ensure a smooth and transparent experience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must have been purchased from Smile Hub.

  2. The return request must be made within 7 days of receiving the product (for local deliveries; you can adjust this period based on local practices).

  3. The product must be in original condition, unused, and in its original packaging, including manuals, accessories, and tags.

  4. Certain products cannot be returned due to hygiene, safety, or customized nature, such as:

    • Earphones / headphones once opened (if sealed packaging is broken)

    • Custom orders or personalized items

2. Damaged, Defective, or Incorrect Products

If your product arrives:

  • Damaged

  • Defective / Malfunctioning

  • Incorrect item delivered

You are eligible for a full replacement or refund. Please report the issue within 48 hours of delivery by emailing smileshub40@gmail.com with:

  • Your order number

  • Photos or videos of the product or packaging showing the issue

  • A brief description of the problem

Smile Hub will review the request and provide instructions for returning the item.

3. Return Process

To initiate a return:

  1. Contact Smile Hub: Email us at smileshub40@gmail.com or call (Insert phone number). Include your order number and reason for return.

  2. Receive Return Authorization: Our team will review your request and provide a return authorization, including the return address and instructions.

  3. Ship the Item: Send the product back to the address provided. We recommend using a tracked shipping method to ensure safe delivery.

  4. Inspection & Approval: Once we receive your returned product, our team will inspect it to confirm it meets the return conditions.

  5. Refund or Replacement: Upon approval:

    • Refund: Processed to the original payment method within 5–7 business days

    • Replacement: Shipped within 3–5 business days, depending on stock availability

Note: Return shipping costs may apply unless the return is due to a Smile Hub error (damaged, defective, or wrong item).

4. Refund Policy

  • Refunds are typically processed to the original payment method (credit card, debit card, or mobile payment).

  • Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

  • Partial refunds may be issued if items are returned not in original condition or missing accessories.

5. Exchanges

  • Exchanges are handled as a return and new order process.

  • If you wish to exchange an item for a different size, color, or model, please initiate a return first, then place a new order.

  • Any price difference must be paid or will be refunded accordingly.

6. Cancellations

  • Orders can be cancelled before they are shipped.

  • Once an order is shipped, it is subject to the return process.

  • To cancel an order, contact smileshub40@gmail.com immediately with your order number.

7. Damaged During Return

  • Smile Hub is not responsible for items damaged during return shipping if the package was not properly packed.

  • We recommend using the original packaging or a sturdy alternative and using a trackable courier.

8. Customer Support

For any questions about returns, refunds, or exchanges, please contact us:

Email: smileshub40@gmail.com

Our goal is to ensure that every customer is satisfied and confident when shopping at Smile Hub.

9. Policy Updates

Smile Hub reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with a revised effective date.