Shipping Policy

Shipping Policy – Smile Hub

Effective Date: January 15, 2026

At Smile Hub, we are committed to providing our customers with fast, reliable, and secure shipping for all orders. This Shipping Policy explains how we handle the processing, packaging, delivery, and tracking of your orders, as well as related costs and responsibilities.

1. Order Processing Time

Once you place an order on Smile Hub, our team works diligently to process it as quickly as possible.

  • Standard Orders: Typically processed within 1–2 business days.

  • Custom or Special Orders: May take 3–5 business days to process, depending on product availability.

  • Order Confirmation: You will receive an email confirmation immediately after placing your order, and a second confirmation once your order has been shipped.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We offer multiple shipping options to cater to your needs:

a. Standard Shipping

  • Estimated delivery: 2–5 business days within the city or nearby regions.

  • Cost: Calculated at checkout based on location and order size.

b. Express Shipping

  • Estimated delivery: 1–2 business days within main urban areas.

  • Cost: Higher than standard shipping, calculated at checkout.

c. Local Pickup

  • Customers may choose to pick up orders directly from our Smile Hub store (Address: Insert Local Address Here).

  • Orders will be ready for pickup within 24 hours after confirmation.

  • Please bring your order confirmation email or ID for verification.

Note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, holidays, or carrier delays.

3. Shipping Charges

Shipping fees are calculated based on:

  • Delivery location

  • Order weight and size

  • Selected shipping method

Free Shipping: Occasionally, Smile Hub offers free shipping on promotional orders or for orders above a certain value. These offers will be clearly stated on the website.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A tracking number via email or SMS

  • Instructions to monitor the shipment online with the courier service

Please allow 24 hours after receiving the tracking number for updates to appear in the courier’s system.

5. Shipping Restrictions

  • Smile Hub currently ships only within [Your Country/City – specify local coverage].

  • Certain remote or hard-to-reach areas may require additional delivery time or may not be serviceable.

  • We do not currently offer international shipping.

6. Damaged or Lost Packages

At Smile Hub, we take care to package your items securely. However, in the rare case of damage or loss:

  • Damaged Items: Please report within 48 hours of receiving your order by emailing smileshub40@gmail.com. Include your order number and photos of the damaged product.

  • Lost Shipments: We will work with our courier partners to locate your order. If the package is confirmed lost, a replacement or refund will be issued at Smile Hub’s discretion.

7. Address Accuracy

To ensure timely delivery, please provide:

  • Correct and complete shipping address

  • Updated contact number

Smile Hub is not responsible for delayed or lost shipments due to incorrect addresses or contact information.

8. Multiple Orders

  • Each order is processed separately.

  • If you place multiple orders, each may be shipped independently and could have separate shipping charges.

9. Customer Support

For any questions or concerns regarding shipping, delivery status, or order tracking, contact our customer support team:

Email: smileshub40@gmail.com

10. Policy Updates

Smile Hub reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with a revised effective date. We recommend reviewing this page periodically to stay informed of updates.

This comprehensive Shipping Policy ensures your customers feel confident about ordering and receiving products from Smile Hub.